FREQUENTLY ASKED QUESTIONS
1. Q: I am looking for a Ditz Designs product not found on your site. Can you help me?
A: Because of our proximity and unique relationship to Ditz Designs products we will try to locate special requests.
2. Q: I would like to purchase a gift for my aunt who lives in another state. Can you send the gift right to her?
A: Sure we can. We will even send a gift card in your name and any special message to them on your behalf.
3. Q: If I need a gift to arrive to a destination faster, would you send it express or next day?
A: Yes, we can, but please email us before ordering to obtain those prices.
4. Q: Are you an authorized Ditz Designs sales rep?
A: Yes, we are and have been proudly selling their quality products for the past several years.
5. Q: Do you combine shipping costs when more than one item is purchased?
A: Yes, we do combine shipping costs for multiple small items purchased at the same time going to the same address. Please see Our Policy link.
6. Q: What happens if I am unhappy with my purchase?
A: Your satisfaction is guaranteed. If you are not completely satisfied with our product you are welcomed to return it within five days of receipt in original condition for a full refund. We do not refund shipping.
7. Q: What service do you use for the larger items like Father Christmas?
A: We ship via UPS. UPS requires a physical address for delivery, as these shippers do not deliver to a post office box.
